Policy

The Purity Guarantee

We publish a measured purity figure for every lot. If independent analysis shows the material you received falls below it, you are refunded in full. No time limit.

If the number is wrong, the order is on us.

Every lot is assayed by an independent laboratory before it lists, and the measured purity is published on the certificate for that batch. That number is a commitment, not a marketing figure.

If you have material from one of our lots independently tested and the result falls below the purity we certified, send us the report. We refund the full order, including shipping, and we reimburse your testing cost. There is no deadline on this and you do not need to return the vial.

We can offer this because every batch is tested before it ships. A vendor publishing a generic product-level certificate cannot.

Returns

Unopened, sealed

30 days

Unopened vials in original sealed packaging may be returned within 30 days of delivery for a full refund of the product price. Return shipping is the buyer's responsibility unless the order was sent in error.

Damaged in transit

7 days

Report damage within 7 days of delivery with your order number and photographs of the packaging and vial. We replace or refund at your preference. Do not return damaged material before contacting us.

Wrong item or quantity

7 days

If the batch number on your vial does not match your order, or the compound or fill size is incorrect, contact us within 7 days. We ship the correct item at our cost and arrange collection of the original.

Opened vials

Not accepted

Once a vial is opened or its seal is broken, chain of custody ends and the material cannot re-enter inventory. This is a handling standard, not a commercial preference. The purity guarantee above applies regardless of whether the vial was opened.

How to start a claim

  1. Find your batch number. It is printed on the vial and recorded on your order confirmation.
  2. Check it against the archive. Every released lot and its certificate are listed publicly, so you can confirm what was certified before you contact us.
  3. Send us the order number and the issue. Include photographs for damage claims, or the laboratory report for a purity claim. We respond within one business day.

Approved refunds are processed within 5 to 10 business days to the original payment method.

All compounds are supplied for laboratory and in-vitro research use only. Not for human or animal consumption. This policy does not create any warranty as to suitability for any particular research application.